Create a Website Account - Manage notification subscriptions, save form progress and more.
Prevent frozen water pipes and breaks in your home during freezing temperatures by following these preparedness tips:
For more information on preventing frozen pipes, please visit our informational page.
Show All Answers
On average, each person uses 90 gallons of water per day. To calculate your average household usage, multiply the amount of residents in your house by 90 and then multiply that number by the amount of days in your billing cycle. You may expect an above-average usage if you have a pool or hot tub, irrigate your lawn or pressure clean frequently.
HRUBS is a cost effective billing service provided by the Hampton Roads Sanitation District (HRSD) that bills JCSA customers for their water, sewer and HRSD charges. This cooperative agreement allows customers to receive one combined bill for water, sewer and sewer treatment charges Commercial and Residential Customers are billed monthly. James City County's Newport News Water Works customers receive their water bill separate from their sewer and sewer treatment bill and are billed monthly.
There are several options to stop or start service:
Every connection in your waterline has the potential for a leak, especially if pipes are old or exposed to freezing temperatures. Pipes that are located in vanities or cupboards under sinks should be checked periodically for leaks. Supply lines to toilets should be checked for water dripping at the connection to the tank. If crawl spaces are accessible, you can check for pooling water under your house indicating a possible leak. Not all drips are indications of a leak, condensation may form on cold water supply lines.
Faucets: Most leaks result from worn washers which allow faucets to drip or leak. Faucets, as well as hose bibbs or seldom used taps in crawl spaces or basements, should be checked periodically.
Toilets: Flappers that are worn and do not close properly will allow for water to leak unnecessarily into the toilet bowl. Usually you will hear the water trickling intermittently from the tank to the bowl. If you do not hear water leaking, you can test the flapper by placing a few drops of food coloring in the tank. Wait for about 20 minutes without flushing. If the food coloring appears in the bowl, then your toilet has a silent leak.
If you are relocating and need to cancel or start your water or sewer service, call our Customer Service at 757-253-6800 Monday through Friday from 8 a.m.-4:30 p.m.
Deposits and stains are the results of naturally occurring minerals in our water. Although these minerals are in trace amounts, over time they can leave deposits on fixtures, toilets, sinks and tubs. Applying a commercial car wax so that the water runs off the fixtures and cleaning fixtures regularly will go a long way to reducing the deposits. Do not allow the water to evaporate leaving the minerals behind. Products found at hardware and grocery stores that are advertised as hardness stain removers are effective. A home treatment system like a water softener or reverse osmosis will remove the minerals that cause these stains, but water softeners can increase sodium levels. Stains and deposits do not mean that your water is not safe to drink.